FAQ – Machine Tools (UAE)
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What matters more—spindle power or torque?
For high‑speed cutting of aluminium and plastics, spindle RPM (power) is decisive; when milling stainless or titanium, sustained torque prevents stalling and tool wear. We publish both figures for every spindle up to 5 kW and recommend matching them to the ISO 13399 cutting‑data tables supplied with each machine.
Do I need a VFD on a benchtop lathe?
A built‑in variable‑frequency drive (VFD) provides stepless speed control and extends motor life by roughly 20–25 % while preserving torque at low RPM.
Can I trade in my old machine?
Yes – we work with accredited resellers in Dubai and Sharjah to appraise your existing CNC and offset the value against the deposit on new orders. Typical trade‑in credit is 15–25 % of the original invoice price, depending on spindle hours and maintenance history.
What does delivery and customs clearance cost inside the UAE?
Domestic moves are charged at a flat AED 2.50 per km from our Jebel Ali Logistics Hub. Imports attract 0 % customs duty for factories holding an Industrial Production Licence once MOIAT’s duty‑exemption form is approved; otherwise standard duty is 5 % of CIF value plus AED 300 documentation.
How long does installation and calibration take?
How much do spindle consumables cost?
A ceramic‑hybrid bearing kit for a BT30/ISO30 2.2 kW spindle starts at AED 2 300, while an AT‑C5 poly‑V belt (800 mm) starts at AED 350. All items ship ex‑Dubai within 24 h.
Should I install a voltage stabiliser?
Voltage swings above ±5 % account for more than a third of CNC control failures; we recommend electronic stabilisers with ±1 % precision rated for 45 °C ambient typical of Gulf workshops.
How do I fix “steps” between passes in face‑milling?
Check table flatness, spindle tram and tool deflection. Re‑square the head and verify tool‑holder preload—lack of rigidity or cutter pull‑out causes most stair‑step defects.
Which CAM systems are supported?
Post‑processors are available for Fusion 360, SolidCAM, HyperMill and SprutCAM. Each machine’s digital twin is used to verify G‑code before dispatch, cutting on‑site tuning time by up to 30 %.
Can the machine connect to my MES?
The controller supports both MTConnect and OPC UA; we supply a full tag map and ready‑made Grafana dashboard for real‑time OEE monitoring.
How do I set up extraction and filtration?
For aluminium and plastics, use a cyclone pre‑separator followed by HEPA‑13 filtration to meet workplace exposure limits; for steel or titanium chips, a wet scrubber eliminates combustible dust risk.
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